Terms & Conditions
 
Shipping

Western Road uses Australia Post for all domestic postage requirements.​

Postage and Handling​

Our postage and handling prices are set at a flat rate of $12.00 to cover our costs (postage, packaging materials and labour).

Western Road recommends Signature on Delivery for any orders greater than $100.00.

All product prices displayed are exclusive of delivery charges.

Estimated Delivery Times

Our normal processing time for in stock orders is 48 hours from receipt of payment (excluding Weekends and Public Holidays).

For packages with a delivery address within Australia you can expect delivery within 3 to 7 working days of order payment depending on delivery location.

A Customer Service representative will contact you by phone should any item(s) ordered be unavailable.

While we do everything we can to ensure your parcel is delivered in a timely manner, occasionally some delays may occur from Australia Post that we have no control over.

International Post

For our New Zealand Norfolk Island customers we offer the following postal options;

·        Australia Post Standard Air Mail

Bulk Orders

Please contact us at western.road@outlook.com

Prefer not to Order over the Internet?

If you prefer not to place your order online please contact us;

Western Road

ABN: 742 194 480 52

Address: 3/35 Front Street, Mossman, Queensland, Australia 4873

Phone: 07 4098 1600

We endeavour to return most calls the same day and all calls within 24 hours, 7 days a week.

Returns and Exchange

Western Road will refund or exchange (at your election) any faulty or defective item. Please notify us of any defect or fault as soon as the merchandise arrives (within 7 days of delivery) and your purchase will be replaced immediately.

 

You may return any items you purchased from us, for any reason, for a full refund of the cost of the merchandise (within 30 days of shipment delivery). Refunds will be issued in the original form of payment. We'll also refund the return shipping cost if the return is a result of our error.

If delivery to the customers requested address is refused by Australia Post (for any reason whatsoever) or cannot be made to the address supplied by the customer, the cost of returning the product will be the responsibility of the customer.

 

In order to receive full merchandise credit, items must be unused and in their original packaging, remain in good condition and must contain all accessories.

** NO REFUND OR EXCHANGE ON SALE ITEMS***

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at western.road@outlook.com

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at western.road@outlook.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 
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3/35 Front St, Mossman QLD 4873
07 4098 1600
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WESTERN ROAD

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